About Rocketlane
We are Rocketlane, a high-octane, dynamic SaaS company that has quickly grown to become a global leader in customer onboarding and professional services automation. Our mission is to deliver chaos-free, consistent, and accelerated B2B customer onboarding and client project delivery across industries.
We are a smart team of creators and builders, working towards building world class experiences for our customers. We enjoy working in a fast-paced environment and solving big problems. We’re growing at an exponential pace and are focused on building a global, diverse workplace that empowers employees to innovate, collaborate, do their best work, and be a part of our hyper-growth phase.
The Team
We’re a mighty group of ~100 passionate individuals excited about building a product that professional services and customer onboarding teams and leaders love. We have raised $21M (and we rapped about it!) in funding led by 8VC, Matrix Partners and Nexus Venture Partners.
About the Role
As the first hire in the BA team, your role will be pivotal in consolidating disparate data sources from various tools utilized across sales, marketing, customer success, and product teams. Using connectors tailored to each tool, you'll establish a centralized repository within Snowflake, ensuring seamless data integration. From this unified database, you'll craft insightful dashboards catered to specific team needs and stakeholder interests. Your ownership of this end-to-end process will drive actionable insights and empower informed decision-making across the organization.
Responsibilities
Data Management & Dashboarding:
Own and maintainDBM & connectors set-up on snowflake platform
Create, design and publish different dashboards for different teams, stakeholders and executive
Maintain and update the dashboard on weekly, and a monthly basis
Business Analysis and Insights Generation:
Perform Adhoc analysis on data to derive actionable insights
Utilize past trends to forecast sales and other metrics as required.
Craft compelling narratives that tie insights to business objectives.
Process Improvement & SOP Development:
Ideate and strategize with the RevOps team to identify opportunities for improving existing processes.
Develop and implement Standard Operating Procedures (SOPs) to enhance operational efficiency across the organization.
Communicate with internal stakeholders and get the relevant teams to adopt the updated processes.
Performance Monitoring and Data Analysis:
Partner with Operations on goal setting, tracking and reporting
Regularly monitor performances of teams, projects and team members.
Coordinate with different functions on data, crunch numbers for investors and internal stakeholders
Qualifications
1+ year or more in reporting, dashboarding, business analysis role.
Experience in building dashboards on Tableau (higher preference) or Power BI is a must
Intermediate to Advanced knowledge of Excel and SQL is a must
Strong analytical and quantitative skills
Excellent communication skills for effective collaboration with cross-functional teams
Experience in performance monitoring and analysis
Ability to synthesize data and extract key insights
Working experience on Salesforce. Having a Salesforce Admin certification is an advantage.
Experience in the SaaS or related fields is a plus
Working knowledge of python is a plus
Personal Characteristics
Detail-oriented and organized, with exceptional prioritization skills
Strong work ethic, passion, and creativity
The ability to work and thrive in a fast-paced, rapidly changing work environment
A “roll up your sleeves and get things done” attitude, coupled with the ability to consistently give/receive feedback
Perks & Benefits
Great opportunity: Rocketlane genuinely cares about everyone we hire. You’ll learn new things and grow no matter how experienced you are; you will be working with founders and leaders who have more than three decades of collective experience in B2B SaaS sales.
Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out the MTT (Meet The Team) videos on our LinkedIn.
Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.
Growth: You are the first hire in Business Analytics domain and would be pivotal in the growth of the function.
Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.